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Role & Responsibility:

• Gathering and interpreting requirements into actionable information based on the needs of cross-functional teams.
• Maintaining current and creating new Excel Sheets as necessary.
• Verifying and extracting data from databases or systems.
• Analyzing data and formatting into actionable, insightful, information to be consumed company-wide.
• Perform regular data integrity checks and quality audits to ensure a high level of data integrity.
• Creating and submitting reports as requested or necessary.
• Helping team members on new processes, data definitions, or reports.
• Troubleshoot data collection and reporting errors.

Skills Required:

• Good written and verbal communication.
• Good team player & strong analytical skills.
• Advanced Microsoft Excel user.
• Specialist in MS PowerPoint, Data Analytics.
• Quick problem solving and inter personnel Skill.
• Good knowledge of CRM, Tableau, Dialer, will be added advantage.
• MIS production support work experience (preferred)
• Strong experience of Reporting Tools.
• Strong attention to detail and excellent organizational skills.
• Ability to analyse CRM data, and other productivity software.

No of Position: 4

Role & Responsibility:

• Leading the operations team under the supervision of State Head(MP) responsible for Service Operations.
• Achievement of Monthly, Quarterly and Yearly Targets of MP State.
• Verifying and extracting data from databases or systems.
• Sets up operational objectives on medium and long term under the supervision of State Head for the operations team resulting in strategic plans.
• Conducts the general management of the state office. Leading operations, safety and environment, technical services.
• Part of the operations team where day to day issues are being discussed and where efforts needs to be anticipated to ensure a smooth operation of the state.
• Ensuring availability and easy accessibility of knowledge concerning all operational activities.
• Analyzing and assessing on basis of figures of all organization departments, administration of financial results of various processes and their effectiveness.
• Liaison with all the stakeholders, Partners, Government departments throughout the project, and maintaining a constructive relationship with them in all situations that have an impact on employees and/or their working conditions.
• Following up, stretching, and adjusting KPIs related to performance of the state under the supervision of State Head
• Define and allocate resources for operational requirements ensuring the organizational goals.
• Prepare and develop organization for future operations.
• Develop organizational budget(For MP State).

Leadership & Management Behavioral Competencies:

• In collaboration with all team members, you promote the core values of the company and encourage the team members to follow the same.
• Promoting teamwork among others by creating an optimal working environment, positive/good working atmosphere.
• Ability to make timely and sound decisions.